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Order Policy
Shipping is not charged on orders that are picked up at our private studio, lessons or events.
Order Turnaround
- Orders will be responded to regarding availability within two business days.
- Processing on in stock orders is usually 1-4 business days after we have responded and obtained payment information.
- Products are returnable as per our EXCHANGE AND REFUND POLICY, below.
- CREDIT CARDS are processed when the goods have been prepared for shipping. A deposit is required on all orders.
- Normal delivery time for in-stock merchandise by Canada Post X-press Post is 2-6 working days. Delivery to non-major centres may take longer. Deliveries in December may also take longer. Increased security at customs inspections may delay receipt of merchandise.All shipments are shipped insured and trackable.
- All information that you provide with your order (name/address/credit card, etc) remains with our business. We do not give out any of our customers' personal information.
Special Orders
- Products NOT in stock will usually be special ordered, with delivery to Count On Dancing/redfern dance apparel between 10 days to 8 weeks, depending on the order made and which manufacturer is processing the request.
- Special orders on non-stocked products or sizes or discontinued products are FINAL SALE only, with the customer's consent prior to ordering.
- A 50% deposit is required on all special orders.
- Products special ordered and not stocked by us may be considered final sale (the customer's agreement will be obtained before the order is placed).
Exchange & Refund Policy
If you are not satisfied with your purchase, non-final sale merchandise may be returned to us within 14 business days of delivery for a refund or exchange. We will make every effort to ensure customer satisfaction within the terms stated below.
- All footwear must be in the original box and be completely unsoiled and accompanied by the receipt with a clear indication of whether they are being returned for a refund or exchanged.
- There must be no sign that the shoes have been worn.
- There must be no damage or scratches on both the surface and the bottom of the footwear.
- Products special ordered and not stocked by us may be considered final sale (the consumers' agreement will be obtained before the order is placed).
- A 15% administration fee may be charged for cancelled orders or for items returned after 14 days.
- The customer shall be responsible for ALL shipping and handling charges for purchasing or returning and reshipping.
- We shall not be held liable for any damage or loss caused during your returning transit. For your protection, please insure all returned goods, as we cannot give credit for lost shipments.
- All of the above costs will automatically be charged to the customer's credit card without prior notice, or we will deduct the costs from the total amount of the refunded cheque we send to you. The customer's order for replacement will be regarded as agreeable for the said costs deduction.
- We shall keep our right to choose to directly credit back to the customer or to send a cheque for the customer's refund.
- Goods shipped from outside Canada must be returned by mail (surface or air) only, as UPS and others will charge brokerage for goods crossing the border. Do not ship Xpress Post outside of Canada, as these shipments are given to a courier. Any brokerage charges incurred on returned goods will be deducted from refunds owing. Please include a letter or packing slip on the outside of the parcel indicating that the product is being returned for a refund.
- Prices are subject to change without notice due to price increases from our suppliers and currency fluctuations.
- Any merchandise returned after 14 days from receipt can only be returned for exchange or in-store credit.
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